What we’ve learned about volunteering in a digital age – International Federation of Red Cross and Red Crescent Societies

[Editor note: Guest post by 510 (Netherlands Red Cross) and Laurent Fernandez (Consultant)] Volunteering is in the heart of all we do with the Red Cross Red Crescent Societies. With 13.7 million volunteers located around the world, there are many types of activities both online and in person that support all the various needs from

What we’ve learned about volunteering in a digital age

17 Jun 2020


[Editor note: Guest post by

510 (Netherlands Red Cross)

and Laurent Fernandez (Consultant)]

Volunteering is in the heart of all we do with the Red Cross Red Crescent Societies. With 13.7 million volunteers located around the world, there are many types of activities both online and in person that support all the various needs from health, climate, migration and crisis & disaster. It is a gift. Fast paced digital innovation and the emergence of new technologies change the way we live, interact and work, providing new opportunities and challenging established practices while entailing potential threats. Volunteering makes no exception to this trend. We convened six digital consultation meetings in various time zones and involving representatives from 28 National Societies and colleagues from the secretariat of the IFRC to ask – what can we learn about volunteering in a digital age.

Our consultations process led to the identification of a elements to consider the requirements for digital volunteering, and associated expectations.

We identified eight aspects to think about to define the stakes and contours of digital volunteering:

Organization support (business opportunities)

Digital infrastructure





Volunteer Management

Reach /Engagement



Leverage the experience of existing successful initiatives and existing volunteers’ networks such as the Volunteer Alliance to define a shared overarching strategy, framework and build shared platforms for all stakeholders to have a shared conversation, knowledge and skills relating to digital volunteering, and to encourage direct interactions between volunteers across National Societies, which could foster inspiration and innovation. The COVID-19 Innovation Think Tanks for volunteers showed the value of such an approach.


Adapt existing platforms at local level to communicate with the Movement platforms

Recruit/screen in the digital space (e.g. chatbots can help)

Train new and existing volunteers on how to work digitally

Design tasks that suit the digital, mobile environment to adapt to volunteers’ capabilities and devices

Monitor volunteer motivation to attend to their needs

Help volunteers supporting each other independently of their location (or National Society)

Appoint digital volunteer coordinators that can serve as mentors

Three pre-conditions for digital volunteering


volunteers should be connected on both technically and socially, to each other, and to the National Societies;

Shared knowledge:

have clear go-to point that would serve as reference or sharing space, nurture innovative approaches, add value to digital volunteer communities;


digital volunteering is new for most of our Movement’s components. We should work to increase awareness on its potential with attention to local needs, capacities and experience with volunteering.

These insights will be used by the Volunteer Alliance to support their movement wide efforts. We also encourage National Societies to consider this feedback on their journey to shape volunteering in the future.


See the full Digital Volunteering Insights Report – You can read more about the insights here:

IFRC Digital Consultations – digital volunteering – final

Sokoni – an IFRC Volunteer space

RCRC magazine article on volunteering https://www.rcrcmagazine.org/2020/04/online-volunteers-covid-19/

510 Big Picture report – 510 Digital Volunteering

Video from 510 on Digital Volunteering

Thanks to all the participants and the team who made it possible (Joachim Ramakers, Liselot Kattemölle, Adjmal Dulloo, Margarita Griffith, Ian O’Donnell, Laurent Fernandez, Heather Leson, and Dirk Slater of


) This project was conducted by IFRC, 510 (Netherlands Red Cross) and with the support of Norwegian Red Cross to

support the Digital Pledge.


Source URL: Read More
The public content above was dynamically discovered – by graded relevancy to this site’s keyword domain name. Such discovery was by systematic attempts to filter for “Creative Commons“ re-use licensing and/or by Press Release distributions. “Source URL” states the content’s owner and/or publisher. When possible, this site references the content above to generate its value-add, the dynamic sentimental analysis below, which allows us to research global sentiments across a multitude of topics related to this site’s specific keyword domain name. Additionally, when possible, this site references the content above to provide on-demand (multilingual) translations and/or to power its “Read Article to Me” feature, which reads the content aloud to visitors. Where applicable, this site also auto-generates a “References” section, which appends the content above by listing all mentioned links. Views expressed in the content above are solely those of the author(s). We do not endorse, offer to sell, promote, recommend, or, otherwise, make any statement about the content above. We reference the content above for your “reading” entertainment purposes only. Review “DMCA & Terms”, at the bottom of this site, for terms of your access and use as well as for applicable DMCA take-down request.

Acquire this Domain
You can acquire this site’s domain name! We have nurtured its online marketing value by systematically curating this site by the domain’s relevant keywords. Explore our content network – you can advertise on each or rent vs. buy the domain. Buy@TLDtraders.com | Skype: TLDtraders | +1 (475) BUY-NAME (289 – 6263). Thousands search by this site’s exact keyword domain name! Most are sent here because search engines often love the keyword. This domain can be your 24/7 lead generator! If you own it, you could capture a large amount of online traffic for your niche. Stop wasting money on ads. Instead, buy this domain to gain a long-term marketing asset. If you can’t afford to buy then you can rent the domain.

About Us
We are Internet Investors, Developers, and Incubators- operating a content network of several thousand sites while federating 20+ eCommerce and SaaS startups. With our proprietary “inverted incubation” model, we leverage a portfolio of $15M+ in valued domains to impact online trends, traffic, and transactions. We use robotic process automation, machine learning, and other proprietary approaches to power our content network. Discover our work!


Generated by Feedzy